INTRODUCTION
SoulBotTherapy Pvt Ltd (“SoulBotTherapy,” “we,” “us,” or “our”) respects the privacy of its Users (“User,” “your,” or “you”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the SoulBotTherapy Platform, including its services and the product SoulBot’s AI Coach (the “Platform”), through our app, website at https://www.soulbottherapy.com/ (the “Website”). We are committed to protecting your privacy and ensuring that your information is handled safely.
By accessing or using our Website, WebApp, or Platform, you agree to all the terms outlined in this Privacy Policy and acknowledge the practices described herein. If you have any questions regarding this Privacy Policy, please email us at support@soulbottherapy.com.
PURPOSE AND LIMITATIONS OF THE APP
The app is designed to help you feel happier by guiding you on taking care of your mental health and well-being. Please note that the app does not diagnose diseases or conditions, nor does it provide medical treatments. The AI Coach is an AI-powered technology, not a real person, and its capabilities are limited accordingly. It does not provide medical advice. If you require medical advice, SoulBot will redirect you to a human therapist or connect you with a helpline for immediate support.
By using our website, webpages, app, or any of our services, you consent to the usage of your information as described in this Privacy Policy and any related policies.
DEFINITIONS
To help you better understand this Privacy Policy, we have defined some key terms below:
- Data Controller: The entity that determines the purposes and means of processing personal data.
- Data Processor: The entity that processes personal data on behalf of the Data Controller.
- Profiling: Any automated processing of personal data to evaluate personal aspects, such as interests or behaviour.
- Sensitive Data: Data related to health, financial status, racial or ethnic origin, political opinions, or other personal aspects.
ABOUT SOULBOTTHERAPY AND OUR CONTACT DETAILS
SoulBotTherapy Pvt. Ltd. (“SoulBotTherapy”) is the creator of the SoulBot app and its services, including the AI Coach. SoulBotTherapy is headquartered in India. Our app and services are available in multiple languages to cater to a diverse user base.
Where SoulBotTherapy decides the purpose of personal data processing, we act as the “data controller or data fiduciary.” When we process personal data at the direction of your Institution, we serve as “data processors.”
If you have any questions, comments, complaints, or requests regarding our app and services, please email us at support@soulbottherapy.com.
WEBSITE COVERED
The Service is currently provided through our website and related app at https://www.soulbottherapy.com/.
DATA PRIVACY FRAMEWORKS
We continuously work to ensure compliance with data protection laws, particularly the EU GDPR, UK data protection regulations, and other applicable regional regulations.
INFORMATION WE COLLECT AND HOW WE USE IT
We collect information provided by you, including details such as your nickname, age range, gender, pronouns, or any other identifiers you voluntarily provide. This also includes conversation data, correspondence data, feedback data, and information collected via automated means.
HOW WE USE YOUR INFORMATION
We use your data to:
- Provide and improve our mental health services.
- Communicate with you regarding updates, promotions, and support.
- Ensure security and prevent fraudulent activities.
- Conduct research and analytics to improve the platform.
YOUR RIGHTS & CHOICES
You have the right to:
- Access, correct, or delete your personal information.
- Opt-out of marketing communications.
- Disable cookies through your browser settings.
DATA SECURITY
We take reasonable measures to protect your data. However, no method of electronic transmission is completely secure, and we cannot guarantee absolute security.
THIRD-PARTY SHARING
We do not sell or rent your data but may share it with:
- Service providers who assist in delivering our services.
- Legal authorities when required by law.
POLICY UPDATES
We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date.
CONTACT US:
If you have any questions about this Privacy Policy, you can contact us at support@soulbottherapy.com
By using SoulBotTherapy.com, you agree to this Privacy Policy. Please review it periodically for updates.