Last updated: June, 5th 2026

SoulBot Therapy respects your privacy. This Privacy Policy explains how we collect, use, store, share, and protect information when you use SoulBotTherapy.com, app.soulbottherapy.com, Soululu by SoulBot Therapy, and related services under the SoulBot ecosystem.

Please read this policy carefully, especially because SoulBot Therapy may involve emotional wellness reflections, mood logs, journals, AI companion messages, tests, SoulMaps, and other personal self-reflection data.

By using SoulBot Therapy, you agree to this Privacy Policy.

1. Who we are

SoulBot Therapy provides educational emotional wellness content, self-reflection tools, AI companion features, mood and journaling tools, focus support, SoulMaps/tests, insights, and subscription-based app features.

SoulBot Therapy is operated under the enterprise name SoulBot Therapy.

For privacy questions or requests, contact us at:

help@soulbottherapy.com

2. Scope of this Privacy Policy

This Privacy Policy applies to:

• SoulBotTherapy.com
• app.soulbottherapy.com
• Soululu by SoulBot Therapy
• SoulBot Therapy blogs and landing pages
• app accounts and dashboard features
• mood logs and daily check-ins
• journal entries
• focus sessions
• tests, quizzes, SoulMaps, and saved results
• AI companion messages and suggestions
• weekly insights
• consent-based long-term AI memory
• subscription and payment-related records
• support and contact forms
• related features offered under the SoulBot ecosystem

GetYourTherapy.com is a related service within the broader SoulBot ecosystem. It may have its own privacy policy and terms. If you use GetYourTherapy.com, its own policies may apply.

3. Important mental health privacy note

SoulBot Therapy is not a medical provider, therapist, diagnostic tool, or emergency service.

The information you share with Soululu may be personal or sensitive. This may include reflections about emotions, mood, stress, anxiety, relationships, attachment, identity, sexual orientation self-discovery, ADHD-related reflection, BPD-related self-reflection, journaling, and other wellness topics.

Please do not share information you are uncomfortable storing or processing through an online app.

If you are in crisis, feel unsafe, or may harm yourself or someone else, do not rely on Soululu. Contact local emergency services, a crisis helpline in your region, a trusted person, or a qualified professional immediately.

4. Information we collect

Depending on how you use SoulBot Therapy, we may collect the following types of information.

Account information

This may include:

• name or display name
• email address
• login details
• account settings
• consent preferences
• privacy and memory settings
• subscription status
• support communication

App activity and wellness data

If you use the Soululu app, we may collect information you choose to provide or generate, including:

• Soululu chat messages
• mood logs
• daily check-ins
• journal entries
• focus sessions
• test answers
• test results
• SoulMap responses and results
• saved test/SoulMap history
• weekly insight inputs and outputs
• AI-generated summaries
• long-term memory summaries where enabled
• usage limits and feature activity

Sensitive self-reflection data

Some information may be sensitive because it relates to your emotional life, mental health self-reflection, relationships, identity, personal experiences, sexuality-related self-discovery, mood patterns, or private journaling.

We use this information only for the purposes described in this Privacy Policy, based on your use of the service and available consent settings.

Payment and subscription information

If you purchase Premium, payment processing is handled by Razorpay or another payment partner we may support in the future.

We may receive or store limited payment-related information, such as:

• subscription status
• plan type
• billing cycle
• payment success or failure status
• transaction reference
• refund status
• invoice or receipt details
• payment method type, where shared by the payment partner

We do not intentionally store full card numbers, CVV, UPI PINs, banking passwords, or complete payment credentials on SoulBot Therapy systems.

Website and device information

We may collect technical information such as:

• IP address
• browser type
• device type
• operating system
• approximate location from IP address
• pages visited
• referral source
• app or website usage data
• cookie identifiers
• session data
• error logs
• security logs
• performance data

Contact and support information

If you contact us, we may collect:

• your name
• email address
• message content
• screenshots or files you choose to share
• issue details
• support history

5. How we use information

We may use information to:

• create and manage your account
• provide website and app features
• generate Soululu responses
• provide mood, journal, focus, test, and SoulMap features
• save your activity where you choose to save it
• generate weekly insights
• personalize the app where consent is provided
• create and refresh AI memory summaries where enabled
• manage Free and Premium usage limits
• process subscriptions, payments, cancellations, and refunds
• provide customer support
• send service-related messages
• protect accounts and prevent misuse
• detect technical issues, fraud, abuse, or security risks
• improve functionality, safety, and user experience
• comply with legal, tax, accounting, security, and regulatory obligations

We do not use private journal entries, mood logs, Soululu chat messages, or sensitive SoulMap/test details for targeted advertising.

6. AI processing and Soululu

Soululu uses AI technology to generate responses, reflections, summaries, insights, and personalization features.

To provide AI features, information you submit or save may be processed by AI infrastructure providers, including OpenAI and other service providers we may use.

AI processing may be used for:

• AI companion replies
• reflection prompts
• mood or journal-related suggestions
• test/SoulMap interpretation
• weekly insights
• memory summaries
• personalization
• safety and misuse prevention

AI outputs may be inaccurate, incomplete, or unsuitable for your situation. Do not treat AI responses as medical advice, therapy, diagnosis, emergency support, or professional care.

7. Long-term AI memory

Long-term AI memory is an optional Premium feature and is based on your consent settings.

When enabled, Soululu may use approved activity to create generated memory summaries that help with personalization. These summaries may include patterns, preferences, recurring themes, goals, or self-reflection context.

Sensitive SoulMap/test insights are used for long-term memory only if:

• you save the relevant test/SoulMap, and
• you enable the relevant consent or memory setting

You may be able to enable, disable, refresh, or clear generated AI memory summaries through app settings.

Clearing generated memory summaries does not automatically delete original data such as journal entries, mood logs, chat history, test answers, saved SoulMaps, or weekly insights unless separate deletion controls are available and used.

8. Unsaved tests and suggestions

Unsaved test attempts are not used for saved history or long-term AI memory unless you save them and provide relevant consent where required.

However, unsaved attempts may still count toward usage limits, abuse prevention, operational checks, and technical logs.

Chat suggestions, mood suggestions, and journal prompts are not saved as mood logs or journal entries unless you confirm or save them where required.

9. Cookies and analytics

We may use cookies, local storage, analytics tools, security tools, and similar technologies on the website and app.

These may help us:

• keep the website and app working
• manage login sessions
• remember preferences
• protect accounts
• understand website traffic
• improve performance
• detect errors
• prevent fraud or abuse
• measure content performance

For more details, please read our Cookies Policy.

10. Legal bases and consent

Depending on your location and applicable law, we may process information based on:

• your consent
• performance of a service you requested
• legitimate operational interests
• compliance with legal obligations
• payment, tax, accounting, or security requirements
• protection against fraud, misuse, or harm

Where consent is required, we aim to request it clearly. You may withdraw consent where available, but this may affect access to certain features, such as personalization or long-term AI memory.

11. Sharing of information

We do not sell your personal information.

We do not sell private wellness data, journal entries, mood logs, Soululu chat content, or sensitive SoulMap/test details.

We may share limited information with service providers who help us operate SoulBot Therapy, such as:

• hosting providers
• database and storage providers
• AI infrastructure providers
• payment processors such as Razorpay
• analytics providers
• email and communication tools
• security and fraud-prevention tools
• customer support tools
• professional advisors, where needed
• legal or regulatory authorities, where required

Service providers may process information only for service delivery, security, legal, payment, analytics, or operational purposes, depending on their role and applicable policies.

12. Payment processing

Premium payments and subscriptions may be processed by Razorpay or other supported payment partners.

When you make a payment, your payment information is handled by the payment partner according to its own terms, privacy policy, security standards, and applicable payment regulations.

We receive limited transaction-related information needed to confirm payment, manage subscriptions, provide access, handle failed payments, process cancellations, issue refunds, and maintain records.

13. Data retention

We retain information for as long as needed to provide services, maintain your account, support app functionality, manage subscriptions, comply with legal obligations, resolve disputes, prevent abuse, improve safety, and maintain operational records.

Retention may vary by data type.

For example:

• account information may be kept while your account exists
• subscription/payment records may be kept for legal, tax, accounting, and fraud-prevention reasons
• app activity may be kept while your account is active or until deleted where deletion controls are available
• technical logs may be kept for security, debugging, and abuse prevention
• backup copies may remain for a limited period after deletion due to technical backup cycles

You may request deletion, subject to legal, security, payment, backup, and operational limits.

14. Data security

We use reasonable technical and organizational measures to protect information against unauthorized access, misuse, loss, alteration, and disclosure.

However, no online service, AI system, database, payment flow, or transmission method can be guaranteed to be 100% secure.

You are responsible for keeping your login details safe and using a secure device and network.

15. Your choices and rights

Depending on your location and applicable law, you may have rights to:

• access your personal information
• correct or update your information
• request deletion
• withdraw consent
• object to certain processing
• request account assistance
• ask questions about how your data is used
• raise a privacy complaint or grievance

To make a request, contact us at:

help@soulbottherapy.com

We may need to verify your identity before fulfilling certain requests.

16. Consent withdrawal

Where processing is based on consent, you may withdraw consent through available app settings or by contacting us.

Withdrawing consent may disable or limit certain features. For example, disabling long-term AI memory may reduce personalization.

Withdrawal of consent does not automatically affect processing already completed before withdrawal, or processing needed for legal, security, payment, tax, dispute, or fraud-prevention purposes.

17. Account deletion

You may request account deletion by contacting us or using available app controls.

Deleting your account may remove or disable access to saved app activity, depending on the feature and technical state of the service.

Some information may be retained where required for legal, payment, tax, security, fraud-prevention, dispute-resolution, backup, or compliance purposes.

18. Data breach communication

If a personal data breach occurs and notice is required under applicable law, we will take reasonable steps to notify affected users and/or relevant authorities as required.

Any notice may include available information about what happened, possible impact, steps taken, and contact details for assistance.

19. International processing

SoulBot Therapy may use service providers located in India or other countries.

By using SoulBot Therapy, you understand that your information may be processed outside your state, region, or country, depending on the service providers involved and applicable law.

We aim to use reasonable safeguards where required.

20. Children and minors

The Soululu app, user accounts, paid subscriptions, AI companion features, memory features, and sensitive self-discovery tools are intended for users aged 18 or older.

We do not knowingly offer app accounts, paid subscriptions, or sensitive interactive features to children without appropriate legal consent.

If you believe a minor has provided personal information through the app without appropriate consent, contact us at:

help@soulbottherapy.com

21. Marketing communication

We may send service-related emails such as account notices, subscription updates, payment status, security alerts, or important policy updates.

If we send marketing emails, you may unsubscribe where an unsubscribe option is provided.

Even if you unsubscribe from marketing emails, we may still send important service, security, account, payment, or legal notices.

22. External links

SoulBot Therapy may include links to third-party websites, tools, resources, articles, or related services such as GetYourTherapy.com.

We are not responsible for the privacy practices, content, pricing, security, or policies of third-party websites or services.

Please review their privacy policies before sharing personal information.

23. Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

When we update it, we will change the “Last updated” date. If changes are significant, we may provide additional notice through the website, app, email, or account notice where appropriate.

Your continued use of SoulBot Therapy means you accept the updated Privacy Policy.

24. Contact us

For privacy questions, requests, or complaints, contact:

SoulBot Therapy
Email: help@soulbottherapy.com