Last Updated: April, 30th 2026

SoulBot Therapy respects your privacy and understands that emotional wellness data can be personal and sensitive. This Privacy Policy explains how we collect, use, store, protect, and share information when you use SoulBot Therapy, Soululu, our website, digital tools, AI companion, subscriptions, self-assessments, journaling features, mood logs, and related services.

By using SoulBot Therapy, you agree to this Privacy Policy.

1. Who We Are

SoulBot Therapy is a digital emotional wellness and self-help platform offering educational content, self-assessment tools, mood tracking, journaling, focus sessions, AI-assisted emotional support experiences, and subscription-based premium features.

Our services may be available through:

• https://www.soulbottherapy.com
• https://app.soulbottherapy.com
• Soululu and related digital experiences

2. Information We Collect

We may collect the following types of information depending on how you use our services.

2.1 Account Information

When you create an account, subscribe, contact us, or use premium features, we may collect:

• Name
• Email address
• Phone number, if provided
• Login details or authentication information
• Account preferences
• Subscription status
• Support request details

2.2 Wellness & Usage Information

When you use Soululu or our wellness tools, we may collect information you choose to provide, including:

• Mood logs
• Journal entries
• Chat messages with Soululu
• Self-assessment answers
• Test results
• Focus session activity
• Reflections, preferences, and emotional check-ins
• Feature usage history
• Weekly insight data
• Memory and personalization inputs, if enabled

This information is used to provide and personalize your experience.

2.3 Payment & Subscription Information

When you purchase a subscription or paid feature, payments may be processed through third-party payment partners such as Razorpay.

We may receive and store limited payment-related information, such as:

• Payment status
• Subscription plan
• Transaction ID
• Payment date
• Renewal status
• Invoice or receipt details
• Refund or cancellation status

We do not store full card numbers, CVV, UPI PINs, banking passwords, or complete payment credentials on our servers.

Payment data is processed securely by the payment gateway according to its own terms, privacy policy, and security standards.

2.4 Technical & Device Information

We may collect technical information automatically, including:

• IP address
• Browser type
• Device type
• Operating system
• Referring URLs
• Pages visited
• Time spent on pages
• App activity
• Cookies and similar tracking data
• Error logs and performance data

This helps us improve security, performance, analytics, and user experience.

2.5 Communication Information

If you contact us through email, forms, chat, support channels, or social media, we may collect:

• Your message
• Contact details
• Support history
• Attachments or screenshots you share
• Feedback and complaint details

3. How We Use Your Information

We may use collected information to:

• Provide access to SoulBot Therapy and Soululu
• Create and manage user accounts
• Process subscriptions, payments, renewals, cancellations, and refunds
• Deliver premium features
• Personalize AI companion responses and wellness insights
• Track mood, journaling, focus, and self-discovery activity
• Generate weekly insights and user summaries
• Improve platform quality, safety, and usability
• Respond to support requests
• Send service updates, account alerts, payment confirmations, and important notices
• Detect fraud, abuse, misuse, security threats, and unauthorized activity
• Comply with legal, tax, regulatory, payment, and banking requirements
• Improve our content, products, services, and user experience

4. AI Personalization & Memory

Soululu may use information you provide, such as chats, mood logs, journal entries, test responses, and preferences, to personalize your experience.

If memory-based features are enabled, Soululu may remember selected information to provide more relevant support, suggestions, and reflections over time.

You should avoid sharing information you do not want processed by the platform.

We may provide options to manage, delete, or limit certain stored information where technically available and legally required.

Soululu is not a licensed medical professional, therapist, psychologist, psychiatrist, or emergency responder. AI-generated responses may not always be accurate, complete, or appropriate for every situation.

5. Sensitive Personal Information

Some information shared through mood logs, journal entries, self-assessments, and AI chats may feel personal or sensitive.

We take reasonable steps to protect such information. However, you should not use SoulBot Therapy as a place to store emergency information, highly sensitive legal information, financial secrets, passwords, government IDs, medical prescriptions, or information requiring urgent professional intervention.

If you are in crisis, feel unsafe, or may harm yourself or someone else, please contact local emergency services or a qualified crisis helpline immediately.

6. Legal Basis for Processing

Where applicable, we may process your information based on:

• Your consent
• Performance of a service or subscription agreement
• Legitimate business interests
• Legal and regulatory obligations
• Payment, fraud prevention, security, and compliance requirements
• Protection of users, platform safety, or public interest where applicable

7. Sharing of Information

We do not sell your personal information.

We may share limited information with trusted third parties only when necessary, including:

• Payment processors such as Razorpay
• Hosting and cloud infrastructure providers
• AI and technology service providers
• Analytics and performance tools
• Email and communication service providers
• Security, fraud prevention, and monitoring tools
• Professional advisors, if required
• Legal, regulatory, tax, law enforcement, payment gateway, or banking authorities when required by law or compliance obligations

Third-party providers may process data according to their own privacy policies and contractual obligations.

8. Payment Processing

Payments are handled by third-party payment processors. When you make a payment, you may be redirected to or interact with the payment processor’s secure checkout flow.

SoulBot Therapy does not control all aspects of payment processing. The payment processor may collect and process payment details, card information, billing information, transaction data, device information, and fraud prevention data according to its own policies.

For Razorpay payments, users may also be subject to Razorpay’s applicable terms and privacy policy.

9. International Users & Cross-Border Processing

SoulBot Therapy is operated from India, but users may access our services from other countries.

By using our services, you understand that your information may be processed, stored, or transferred in India or other countries where our service providers operate.

Data protection laws may vary by country. We take reasonable steps to protect user information in accordance with applicable laws and this Privacy Policy.

10. Cookies & Tracking Technologies

We may use cookies, pixels, scripts, local storage, and similar technologies to:

• Keep the website functional
• Remember preferences
• Improve user experience
• Analyze traffic
• Monitor performance
• Support security
• Measure marketing effectiveness

For more details, please read our Cookie Policy.

11. Data Retention

We retain information only as long as reasonably necessary for the purposes described in this Privacy Policy, including:

• Providing services
• Maintaining accounts
• Processing subscriptions
• Complying with legal, tax, accounting, payment, and regulatory obligations
• Resolving disputes
• Preventing fraud or misuse
• Improving platform performance and safety

Some information may remain in backup, logs, payment records, or legal records for a limited period even after account deletion, where required or permitted by law.

12. Data Security

We use reasonable technical, administrative, and organizational measures to protect your information from unauthorized access, misuse, loss, alteration, or disclosure.

However, no digital platform, AI service, internet transmission, or storage system is 100% secure. You use the platform with this understanding.

You are responsible for keeping your login credentials confidential.

13. Your Choices & Rights

Depending on applicable laws and technical availability, you may request to:

• Access your personal information
• Correct inaccurate information
• Delete certain information
• Withdraw consent where applicable
• Cancel your subscription
• Request account deletion
• Opt out of non-essential communications
• Manage cookies through browser settings

To make a privacy-related request, contact us using the details below.

We may need to verify your identity before processing certain requests.

14. Account Deletion

You may request account deletion by contacting us.

After account deletion, access to premium features, saved preferences, journals, mood history, AI memory, and personalization may be removed.

Some records may be retained where required for legal, payment, tax, fraud prevention, dispute resolution, or regulatory purposes.

15. Marketing Communications

We may send service-related emails such as payment confirmations, subscription updates, security alerts, and policy changes.

If you opt in or where permitted, we may also send newsletters, feature updates, product announcements, or promotional messages.

You may unsubscribe from promotional emails where an unsubscribe option is available. Service-related emails may still be sent when necessary.

16. Children’s Privacy

SoulBot Therapy is not intended to provide paid subscription services directly to children without parental or guardian involvement.

If you are under 18, you should use our services only with permission and supervision from a parent or legal guardian.

If we learn that we have collected personal information from a minor without appropriate consent where required, we may take steps to delete or restrict that information.

17. Third-Party Links

Our website or app may contain links to external websites, tools, articles, payment pages, embedded content, or third-party platforms.

We are not responsible for the privacy practices, policies, content, or security of third-party websites.

Please review their policies before sharing information with them.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

The updated policy will be posted on this page with a revised “Last Updated” date.

Continued use of our services after changes means you accept the updated Privacy Policy.

19. Contact Us

For privacy questions, account deletion requests, payment data concerns, or support, contact us at:

Business Name: SoulBot Therapy
Website: https://www.soulbottherapy.com
App: https://app.soulbottherapy.com
Email: help@soulbottherapy.com
Response Time: We aim to respond within 2–7 business days, depending on the nature of the request.