Last Updated: April, 30th 2026

This Refund, Cancellation & Service Delivery Policy explains how SoulBot Therapy handles digital service delivery, subscription cancellations, refunds, payment disputes, and account access for users of SoulBot Therapy and Soululu.

By purchasing a subscription or using any paid feature offered through our platform, you agree to this policy.

1. About Our Services

SoulBot Therapy is a digital emotional wellness and self-help platform.

Our services may include:

• Soululu AI companion access
• Mood tracking tools
• Journaling tools
• Focus sessions
• Self-discovery tests
• Weekly insights
• Long-term memory features
• Personalized wellness experiences
• Subscription-based premium services

All services are delivered digitally.

We do not sell or ship physical products.

2. Service Delivery

Instant Digital Delivery

Premium access is typically activated automatically after successful payment confirmation.

Most users receive access immediately.

In some cases, activation may take up to 24 hours due to:

• Payment verification
• Technical issues
• Platform maintenance
• Payment gateway review
• Security checks

Delivery Method

Services are delivered through:

• SoulBot Therapy website
• Soululu application
• User dashboard
• Registered account access

No physical shipping is involved.

Access Issues

If payment has been completed but premium access has not been activated, users should contact support.

We will make reasonable efforts to resolve verified access issues as quickly as possible.

3. Subscription Plans

SoulBot Therapy may offer monthly, yearly, or other recurring subscription plans.

Subscription benefits, limits, and features may vary depending on the selected plan.

Current plans and features are displayed on the pricing page.

Features may be updated, expanded, modified, or discontinued as part of product improvements.

4. Subscription Renewals

Unless otherwise stated, subscriptions may automatically renew at the end of each billing cycle.

By purchasing a recurring subscription, you authorize future recurring charges using your selected payment method until cancellation.

Renewal charges may be processed automatically by our payment partners.

Users are responsible for maintaining valid payment information.

5. Subscription Cancellation

Users may cancel their subscription at any time before the next renewal date.

Cancellation prevents future recurring charges.

After cancellation:

• Premium access may continue until the end of the active billing cycle.
• No additional renewal charges will be processed.
• Unused portions of the current billing period are generally not refundable unless required by applicable law.

Cancellation does not automatically delete the user’s account.

6. Free Plan Downgrade

After subscription cancellation or failed renewal payments:

• Premium access may be removed.
• Usage limits may return to free-tier limits.
• Premium-only features may become unavailable.
• Stored preferences or personalization features may be limited.

Where technically feasible, user data may remain associated with the account.

7. Refund Policy

Because SoulBot Therapy provides digital services and instant access to premium features, refunds are limited.

Eligible Refund Situations

Refund requests may be considered when:

• A user was charged multiple times for the same purchase.
• A technical issue prevented access and could not be resolved.
• A payment was processed incorrectly due to a platform error.
• Applicable consumer protection laws require a refund.

Non-Refundable Situations

Refunds are generally not available when:

• Premium features have already been accessed or used.
• Subscription usage has occurred after activation.
• The user simply changes their mind after activation.
• The user forgets to cancel before renewal.
• The user is dissatisfied with AI responses, recommendations, insights, or subjective platform experiences.
• The account violates our Terms & Conditions.
• The service was available but not actively used by the user.

Refund Review Process

All refund requests are reviewed individually.

Submission of a refund request does not guarantee approval.

SoulBot Therapy reserves the right to approve, deny, partially approve, or request additional information regarding any refund request.

8. Refund Timeframe

If a refund is approved:

• Refunds are generally processed to the original payment method.
• Processing time depends on the payment gateway, bank, card issuer, and payment provider.
• Refunds may take approximately 5–15 business days to appear, depending on the payment method used.

SoulBot Therapy cannot control delays caused by financial institutions or payment processors.

9. Failed Payments

If a payment fails:

• Premium access may be restricted.
• Subscription renewal may fail.
• The payment processor may retry collection attempts.
• Access may be downgraded to the free plan.

Users remain responsible for ensuring valid payment methods are available.

10. Chargebacks & Payment Disputes

If a chargeback, payment reversal, or payment dispute is initiated:

• Premium access may be suspended immediately.
• Associated subscriptions may be cancelled.
• Account access may be restricted during the investigation.
• Supporting records may be provided to the payment processor or financial institution handling the dispute.

Fraudulent chargebacks may result in permanent account restrictions.

11. Promotional Offers

From time to time, SoulBot Therapy may offer:

• Discounts
• Promotional pricing
• Trial periods
• Special subscription offers

Specific refund eligibility for promotional offers may differ and will be communicated where applicable.

12. Service Availability

We strive to maintain continuous service availability.

However, temporary interruptions may occur due to:

• Scheduled maintenance
• Technical issues
• Hosting provider issues
• Security incidents
• Third-party outages
• Events beyond our reasonable control

Temporary downtime does not automatically qualify for refunds.

13. International Payments

SoulBot Therapy may accept payments from customers outside India.

International customers may be subject to:

• Foreign exchange charges
• International card fees
• Currency conversion fees
• Banking charges

These charges are determined by banks and payment providers and are not controlled by SoulBot Therapy.

Such fees are generally non-refundable.

14. Contact For Refunds & Billing Support

For billing questions, payment concerns, cancellation requests, access issues, or refund inquiries, contact us at:

Business Name: SoulBot Therapy
Website: https://www.soulbottherapy.com
App: https://app.soulbottherapy.com
Email: help@soulbottherapy.com
Response Time: We aim to respond within 2–7 business days depending on the nature of the request.

When contacting support, please include:

• Registered email address
• Transaction ID (if available)
• Date of payment
• Description of the issue

This helps us process requests more efficiently.

15. Policy Updates

We may update this Refund, Cancellation & Service Delivery Policy from time to time.

The latest version will always be available on this page with an updated revision date.

Continued use of our services after updates constitutes acceptance of the revised policy.