Last updated: 22 September 2026
This Cookies Policy explains how SoulBot Therapy uses cookies and similar technologies on SoulBotTherapy.com, app.soulbottherapy.com, and related services under the SoulBot ecosystem.
This policy describes cookies and similar technologies; it does not itself request or establish consent. Optional advertising technologies are subject to applicable consent requirements. You can make and change choices through the relevant consent controls when they are presented.
1. What are cookies?
Cookies are small files stored on your device when you visit a website or use an online service.
Cookies and similar technologies may help websites and apps remember preferences, keep you logged in, improve performance, understand usage, protect accounts, and provide a better experience.
Similar technologies may include:
- local storage
- session storage
- pixels
- tags
- scripts
- analytics identifiers
- device/browser identifiers
2. Where we use cookies
We may use cookies and similar technologies on:
- SoulBotTherapy.com
- app.soulbottherapy.com
- blog pages
- landing pages
- contact forms
- login and dashboard pages
- app features
- payment-related flows
- analytics and performance tools
- security and anti-abuse systems
3. Types of cookies we may use
Essential cookies
These cookies are needed for the website or app to work properly.
They may support:
- page loading
- login sessions
- account access
- dashboard functionality
- app security
- payment flow continuity
- consent preferences
- basic website functionality
You may not be able to use some features without essential cookies.
Security cookies
Security cookies help us protect users, accounts, and systems.
They may help with:
- fraud prevention
- suspicious activity detection
- login protection
- spam prevention
- abuse prevention
- session security
Preference cookies
Preference cookies help remember your choices, such as:
- cookie consent settings
- display preferences
- login preferences
- app settings
- language or region preferences, if available
Analytics and performance cookies
Analytics and performance cookies help us understand how people use our website and app.
They may help us learn:
- which pages are visited
- how users navigate the website
- which content performs better
- where errors happen
- how fast pages load
- which features need improvement
We use this information to improve user experience, content, performance, and reliability.
Payment-related cookies
When you make payments or manage subscriptions, payment partners such as Razorpay may use cookies or similar technologies to support payment security, checkout, authentication, fraud prevention, and transaction completion.
These cookies may be controlled by the payment partner and subject to its own policies.
Marketing or embedded content cookies
If we use marketing tools, social media embeds, videos, external forms, or third-party content, those services may set cookies.
These may help with:
- embedded media
- social sharing
- campaign tracking
- basic advertising measurement
- website referrals
We do not use private journal entries, mood logs, Soululu chat content, or sensitive SoulMap/test details for targeted advertising.
Advertising cookies
If Google AdSense advertising is enabled on a public page, Google and participating advertising vendors may use cookies and similar technologies to deliver and measure advertisements, manage how often advertisements appear, and prevent fraud. Where permitted, enabled, and supported by any required consent, advertising cookies may also support personalized advertisements based on visits to this and other websites. Non-personalized ads may still involve cookies or device information for measurement and fraud prevention.
Private journals, mood logs, chats, test answers, and sensitive health or sexual-orientation information are not used to build advertising audiences or target advertisements. App personalization and optional AI memory are distinct from advertising personalization.
4. WordPress and website cookies
SoulBotTherapy.com may use WordPress-related cookies and plugin-related cookies for website functionality, security, forms, analytics, page performance, caching, and content management.
These cookies help the main website function properly.
5. App cookies and local storage
The Soululu app may use cookies, local storage, session storage, or similar technologies to support:
- login sessions
- dashboard access
- usage limits
- consent preferences
- app settings
- memory settings
- performance
- security
- error handling
- feature reliability
Deleting cookies or local storage may sign you out, reset preferences, or affect app functionality.
6. Third-party cookies
Some cookies may be placed by third-party service providers, such as:
- analytics providers
- hosting or security tools
- payment processors
- embedded content providers
- email or form tools
- performance monitoring tools
Third-party providers may process data according to their own privacy policies and cookie policies.
Google services used on the website include Google Analytics and may include Google AdSense when advertising is enabled. Google and other advertising vendors may process information under their own policies. See Google’s Privacy Policy, Google’s partner-site information, and our Privacy Policy. Where applicable, participating advertising vendors and their policies are identified in the consent interface.
7. Cookie consent
Consent requirements for optional cookies and similar technologies depend on your location and the purposes involved. Necessary technologies support features such as authentication, security, and storing consent choices. An entire provider or service is not automatically exempt from consent simply because it also supports a necessary function.
When a consent interface is presented, use its controls to accept, decline, or manage optional purposes. You can revisit choices through the privacy or cookie settings control provided by that interface. Declining optional advertising cookies does not prevent access to the website’s ordinary public content. Some optional embedded features may remain unavailable until their relevant consent is provided.
8. How to manage cookies
You can also manage Google advertising preferences through My Ad Center and participating vendors through YourAdChoices. These choices are separate from our site’s consent interface. Browser settings can block or delete cookies; deletion may also remove a stored consent choice. Restrictions may affect login or other functionality.
9. Browser controls
Common browser settings allow you to:
- delete cookies
- block third-party cookies
- block all cookies
- clear site data
- manage permissions for specific websites
- control tracking settings
Please check your browser’s help section for exact instructions.
10. Updates to this Cookies Policy
We may update this Cookies Policy from time to time to reflect changes in technology, tools, legal requirements, or our services.
When we update this policy, we will revise the “Last updated” date.
11. Contact us
For questions about this Cookies Policy, contact:
SoulBot Therapy
Email: help@soulbottherapy.com