Last Updated: April, 30th 2026
Welcome to SoulBot Therapy. These Terms & Conditions govern your access to and use of our website, digital tools, AI companion experience, self-assessment features, subscriptions, content, and related services offered through SoulBot Therapy, Soululu, and any associated web application, including but not limited to soulbottherapy.com and app.soulbottherapy.com.
By accessing or using our website, app, tools, subscriptions, or services, you agree to be bound by these Terms & Conditions. If you do not agree with these Terms, please do not use our services.
1. About SoulBot Therapy
SoulBot Therapy is a digital emotional wellness and self-help platform. We provide educational mental wellness content, self-discovery tools, mood tracking, journaling features, focus sessions, AI-assisted emotional support experiences, and subscription-based premium features.
SoulBot Therapy and Soululu are designed to support reflection, self-awareness, emotional wellness, and personal growth. They are not a substitute for professional medical, psychological, psychiatric, therapeutic, legal, financial, or emergency advice.
2. Eligibility
By using our services, you confirm that you are legally capable of entering into this agreement.
If you are under the age of 18, you must use our services only with the involvement, awareness, and consent of a parent or legal guardian.
We do not knowingly intend to provide paid subscription services directly to minors without appropriate consent.
3. Use of Our Services
You agree to use SoulBot Therapy only for lawful, personal, and non-commercial purposes unless we provide written permission otherwise.
You agree not to:
- Misuse, copy, resell, or exploit our services.
- Use the platform for harmful, abusive, fraudulent, illegal, or misleading purposes.
- Attempt to reverse-engineer, scrape, hack, damage, overload, or interfere with our website, app, systems, AI tools, or payment flow.
- Upload or submit content that is unlawful, threatening, abusive, defamatory, discriminatory, sexually exploitative, violent, or harmful.
- Use our AI companion for emergency, crisis, diagnostic, or medical decision-making purposes.
- Impersonate another person or misrepresent your identity.
- Attempt to bypass subscription limits, feature restrictions, or payment systems.
We reserve the right to suspend or terminate access if we believe a user has violated these Terms or misused the platform.
4. AI Companion & Wellness Tool Disclaimer
Soululu and other AI-assisted tools on SoulBot Therapy are designed to provide emotional support, self-reflection prompts, journaling guidance, general wellness suggestions, and educational information.
Our AI companion is not a licensed therapist, psychologist, psychiatrist, doctor, counsellor, medical provider, crisis responder, or emergency service.
Responses generated by AI may not always be accurate, complete, personalized, or appropriate for every situation. You should not rely on AI-generated responses as professional advice, diagnosis, treatment, or crisis support.
If you are experiencing a medical emergency, severe mental health crisis, self-harm thoughts, suicidal thoughts, abuse, violence, or immediate danger, please contact local emergency services, a qualified healthcare professional, or a trusted crisis helpline immediately.
5. Self-Assessments & Tests
SoulBot Therapy may provide self-assessment tools, quizzes, personality-style tests, emotional wellness screeners, relationship tools, and other reflective resources.
These tools are for educational and self-awareness purposes only. They do not provide medical diagnosis, psychological diagnosis, clinical evaluation, treatment recommendations, or professional certification of any condition.
Results should be treated as general guidance and not as a replacement for consultation with a qualified mental health professional.
6. Free and Premium Features
SoulBot Therapy may offer both free and premium features.
Free features may include limited AI chats, mood logs, journal entries, focus sessions, test attempts, previews, or other limited functionality.
Premium features may include expanded AI conversations, higher usage limits, mood tracking, journaling tools, focus sessions, self-discovery tests, weekly insights, long-term AI memory, deeper personalization, and other features displayed on the subscription or pricing page.
Feature limits, availability, and premium inclusions may change over time based on product improvements, technical limitations, pricing updates, or operational requirements.
7. Subscriptions & Billing
Certain features require a paid subscription.
By purchasing a subscription, you agree to pay the applicable subscription fee displayed at the time of purchase. Subscription fees may be billed monthly, yearly, or according to the selected plan.
Unless clearly stated otherwise, subscriptions may renew automatically at the end of each billing cycle until cancelled.
By subscribing, you authorize SoulBot Therapy and its payment partners to charge your selected payment method for recurring subscription fees, applicable taxes, and other lawful charges related to your selected plan.
We may use third-party payment processors, including Razorpay, to process payments securely. Payment processing may be subject to the payment processor’s own terms, policies, and compliance requirements.
We do not control bank charges, card issuer charges, foreign exchange charges, international transaction fees, or payment gateway fees charged by third parties.
8. International Payments
SoulBot Therapy may accept payments from customers outside India, subject to payment gateway approval, banking partner policies, applicable laws, card network rules, and regulatory requirements.
International payments may be processed in supported currencies and may be settled according to the payment processor’s and banking partner’s rules.
Your bank or card issuer may charge foreign exchange fees, international transaction fees, or other charges. These charges are not controlled by SoulBot Therapy and are not included in our subscription pricing unless expressly stated.
9. Payment Failure, Renewal Failure & Access Restrictions
If a payment fails, is declined, reversed, disputed, refunded, charged back, or not completed, we may restrict, suspend, downgrade, or terminate premium access.
For recurring subscriptions, failed payments may be retried depending on the payment processor’s rules. If payment continues to fail, your premium plan may be paused, cancelled, or moved to a free plan.
You are responsible for keeping your payment details accurate and updated.
10. Cancellations
You may cancel your subscription according to the cancellation process provided on the platform or by contacting us through the support details listed on our website.
Cancellation stops future renewals. Unless required by applicable law or expressly stated in our Refund, Cancellation & Service Delivery Policy, cancellation does not automatically entitle you to a refund for the current billing period.
After cancellation, premium access may continue until the end of the paid billing cycle, unless otherwise stated.
11. Refunds
Refund eligibility is governed by our Refund, Cancellation & Service Delivery Policy.
Because SoulBot Therapy provides digital services, subscriptions, AI tools, and instant access to premium features, refunds may be limited once access has been activated or used.
Refunds, where approved, will generally be processed to the original payment method through the payment gateway and may take time depending on the bank, card issuer, payment processor, and applicable laws.
12. Service Delivery
SoulBot Therapy provides digital services only. No physical products are shipped.
Premium access, where applicable, is delivered digitally through the website, app, account dashboard, or registered user access after successful payment confirmation.
Service delivery timelines, activation process, and access-related issues are governed by our Refund, Cancellation & Service Delivery Policy.
13. Account Registration & Security
Some features may require account registration.
You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account.
You agree to provide accurate information and to update it when necessary.
If you suspect unauthorized access to your account, you should contact us immediately.
We are not responsible for losses caused by your failure to protect your account credentials.
14. User Content
You may submit messages, journal entries, mood logs, test responses, reflections, preferences, feedback, or other content while using the platform.
You retain ownership of your personal content. However, by using the platform, you give SoulBot Therapy permission to process, store, analyze, and use such content only as reasonably necessary to provide, maintain, personalize, secure, and improve the services.
We do not claim ownership over your private journal entries or personal reflections.
You agree not to submit content that violates laws, infringes third-party rights, or contains harmful, abusive, illegal, or exploitative material.
15. Privacy & Data Protection
Your use of SoulBot Therapy is also governed by our Privacy Policy.
Our Privacy Policy explains what data we collect, how we use it, how we protect it, and what choices may be available to you.
By using our services, you agree to the collection and use of information as described in our Privacy Policy.
16. Cookies & Tracking
We may use cookies and similar technologies to improve website performance, remember preferences, analyze usage, support marketing, and provide a better user experience.
Use of cookies is governed by our Cookie Policy.
17. Intellectual Property
All content, branding, logos, designs, graphics, text, software, tools, characters, mascot designs, Soululu identity, website layout, platform features, AI experience design, and other materials on SoulBot Therapy are owned by or licensed to SoulBot Therapy unless otherwise stated.
You may not copy, reproduce, modify, distribute, sell, license, or exploit our intellectual property without prior written permission.
You may use our content only for personal, non-commercial, informational purposes, provided you do not remove copyright, trademark, or ownership notices.
18. Third-Party Services
SoulBot Therapy may use or link to third-party services, including payment processors, analytics tools, hosting providers, authentication providers, AI infrastructure providers, email services, embedded content providers, or external resources.
We are not responsible for third-party websites, tools, policies, availability, actions, or content.
Your use of third-party services may be governed by their own terms and privacy policies.
19. Availability, Updates & Service Changes
We aim to keep our services available and functional, but we do not guarantee uninterrupted, error-free, or always-available access.
The platform may experience downtime due to maintenance, technical issues, hosting failures, updates, third-party service disruptions, security requirements, or events beyond our control.
We may update, modify, limit, suspend, remove, or discontinue any feature, service, plan, or content at any time.
20. Medical & Emergency Limitation
SoulBot Therapy does not provide medical treatment, therapy, diagnosis, crisis intervention, prescription advice, or emergency services.
Do not delay seeking professional help because of something you read or receive through our platform.
If you feel unsafe, are at risk of self-harm, or believe someone else is in immediate danger, contact local emergency services or a qualified crisis helpline immediately.
21. No Guarantee of Results
We do not guarantee any specific emotional, mental health, relationship, productivity, therapeutic, financial, or personal outcome from using SoulBot Therapy.
Results from wellness tools, AI conversations, tests, journal prompts, focus sessions, or educational content may vary from person to person.
22. Limitation of Liability
To the maximum extent permitted by applicable law, SoulBot Therapy, its owners, team members, partners, service providers, affiliates, and representatives shall not be liable for any indirect, incidental, consequential, special, punitive, or exemplary damages arising from your use of the platform.
This includes but is not limited to loss of data, loss of access, emotional distress, business loss, payment issues, device issues, third-party service failures, inaccurate AI responses, or reliance on platform content.
Our total liability, where legally applicable, shall be limited to the amount paid by you to SoulBot Therapy for the relevant service during the period giving rise to the claim.
23. Indemnity
You agree to indemnify and hold harmless SoulBot Therapy, its owners, affiliates, employees, contractors, partners, and service providers from any claims, losses, liabilities, damages, costs, or expenses arising from:
- Your misuse of the platform.
- Your violation of these Terms.
- Your violation of any law or third-party rights.
- Content submitted by you.
- Fraudulent, abusive, or unauthorized activity connected to your account.
24. Suspension & Termination
We may suspend, restrict, or terminate your access to the platform if:
- You violate these Terms.
- Payment fails or is disputed.
- You misuse AI tools or platform features.
- You attempt unauthorized access or security abuse.
- Your activity creates legal, technical, safety, reputational, or operational risk.
- Required by law, regulation, payment processor, bank, or platform partner.
Termination may result in loss of access to premium features, account data, stored preferences, and platform functionality.
25. Changes to These Terms
We may update these Terms & Conditions from time to time.
The updated version will be posted on this page with a revised “Last Updated” date.
Continued use of the platform after changes means you accept the updated Terms.
If we make material changes, we may attempt to notify users through the website, app, email, or other reasonable means.
26. Governing Law & Jurisdiction
These Terms shall be governed by and interpreted in accordance with the laws of India.
Subject to applicable law, courts located in Haryana, India shall have jurisdiction over disputes arising from or related to these Terms, the platform, payments, subscriptions, or services.
27. Grievance & Support Contact
For questions, support requests, payment issues, refund requests, data concerns, or complaints, you may contact us at:
Business Name: SoulBot Therapy
Website: https://www.soulbottherapy.com
Email: help@soulbottherapy.com
Response Time: We aim to respond within 2–7 business days, depending on the nature of the request.
28. Entire Agreement
These Terms, along with our Privacy Policy, Cookie Policy, Disclaimer Policy, and Refund, Cancellation & Service Delivery Policy, form the complete agreement between you and SoulBot Therapy regarding your use of our services.
If any part of these Terms is found invalid or unenforceable, the remaining sections will continue to apply.
29. Acceptance
By using SoulBot Therapy, Soululu, our website, app, free features, premium features, or subscription services, you confirm that you have read, understood, and agreed to these Terms & Conditions.