Last updated: June, 5th 2026

Welcome to SoulBot Therapy.

These Terms of Service explain the rules for using SoulBotTherapy.com, app.soulbottherapy.com, and related services offered under the SoulBot Therapy ecosystem, including Soululu by SoulBot Therapy.

By accessing or using our website, app, content, tools, tests, SoulMaps, AI companion features, subscriptions, or related services, you agree to these Terms. If you do not agree, please do not use SoulBot Therapy.

1. About SoulBot Therapy

SoulBot Therapy provides educational mental health and emotional wellness content, self-reflection tools, mood and journaling features, focus support, self-discovery tests, SoulMaps, weekly insights, and AI-assisted companion features through Soululu by SoulBot Therapy.

SoulBot Therapy is operated under the enterprise name SoulBot Therapy.

For support, contact us at: help@soulbottherapy.com

2. Website and app scope

SoulBot Therapy currently operates through two main areas:

SoulBotTherapy.com

The main website may include:

• mental health and emotional wellness blogs
• educational content
• SEO landing pages
• test, tool, and feature landing pages
• brand information
• policy pages
• links or CTAs to the Soululu app

app.soulbottherapy.com

The app may include:

• Soululu AI Companion
• user accounts and login
• mood tracker and daily check-ins
• journaling
• focus timer
• self-discovery tests and SoulMaps
• saved test/SoulMap history
• weekly insights
• long-term AI memory with consent
• privacy and memory settings
• Free and Premium subscription plans
• Razorpay payments and subscriptions
• user dashboard and usage limits

These Terms apply to both the main website and the app unless a specific feature states otherwise.

3. SoulBot Therapy is not medical care

SoulBot Therapy and Soululu are not:

• a therapist
• a doctor
• a medical provider
• a diagnostic tool
• a clinical assessment service
• an emergency or crisis service
• a replacement for professional mental health care

Our content, tools, tests, SoulMaps, AI responses, insights, and suggestions are for education, self-reflection, emotional wellness, and personal awareness only.

We do not provide diagnosis, treatment, medical advice, therapy, medication advice, or clinical decisions.

If you are in crisis, feel unsafe, or may harm yourself or someone else, do not use Soululu as your source of help. Contact local emergency services, a crisis helpline in your region, a trusted person, or a qualified mental health professional immediately.

4. Eligibility and age guidance

The Soululu app, user accounts, paid subscriptions, AI companion features, memory features, and sensitive self-discovery tools are intended for users aged 18 or older.

Educational website content may be viewed by younger users under parent or guardian guidance. However, app accounts, paid subscriptions, sensitive tests, SoulMaps, and personalized AI features are not intended for children unless a legally compliant parental consent process is provided.

By creating an account, purchasing a subscription, or using app-based interactive features, you confirm that you are at least 18 years old or legally allowed to use such services in your location.

5. Your account

Some app features may require you to create an account.

You are responsible for:

• providing accurate account information
• keeping your login details secure
• not sharing your account with others
• all activity that happens through your account
• notifying us if you suspect unauthorized access

We may suspend or restrict access if we believe an account is being misused, used fraudulently, used to harm others, or used in violation of these Terms.

6. Soululu AI Companion

Soululu by SoulBot Therapy is an AI companion for self-reflection and emotional wellness support.

Soululu may help you reflect on mood, thoughts, habits, journal entries, test results, SoulMaps, patterns, and personal goals. However, AI responses may be incomplete, incorrect, outdated, repetitive, or unsuitable for your situation.

You should not rely on Soululu for:

• emergency support
• suicide/self-harm prevention
• diagnosis
• clinical decisions
• medication decisions
• treatment planning
• legal, medical, financial, or safety-critical advice
• decisions that require a qualified professional

You are responsible for how you use AI-generated content and suggestions.

7. Tests, SoulMaps, scores, and insights

SoulBot Therapy may offer self-reflection tests, quizzes, SoulMaps, score-based results, and insight summaries.

These are not clinical assessments. They are designed for personal reflection and self-awareness only.

Results may be based on your answers, patterns, app activity, and consent settings. They should not be treated as diagnosis, medical advice, or proof of any mental health condition.

If you are concerned about your mental health, please speak with a qualified professional.

8. Long-term AI memory and personalization

Some Premium features may allow Soululu to use long-term AI memory with your consent.

Long-term AI memory may use approved activity to create personalization summaries that help Soululu respond with more context. This may include selected patterns from your saved activity, such as mood trends, journal themes, saved SoulMaps, test results, and preferences.

Sensitive test or SoulMap insights are used for memory or personalization only if you save the relevant test/SoulMap and enable the relevant consent setting.

You may be able to enable, disable, refresh, or clear generated AI memory summaries through available privacy or memory settings.

Clearing generated AI memory summaries does not automatically delete original activity such as journal entries, mood logs, saved test history, chat history, or SoulMaps unless separate deletion controls are available and used.

9. Chat suggestions and saved activity

Soululu may suggest reflections, mood labels, journal prompts, or possible insights. These suggestions do not become saved mood logs, journal entries, or test history unless you confirm or save them where required.

Unsaved test attempts may still count toward usage limits, abuse prevention, and operational checks, but they are not used for saved history or long-term AI memory unless saved and consented to where applicable.

10. Free and Premium plans

SoulBot Therapy may offer Free and Premium plans.

The Free plan may include limited access to Soululu messages, tests/SoulMaps, mood logs, journal entries, focus sessions, and insight previews.

The Premium plan may include higher usage limits, weekly insights, additional SoulMaps/tests, more journaling and focus usage, and optional consent-based long-term AI memory.

Current plan limits and pricing are displayed in the app, pricing page, checkout flow, or dashboard. Plan features, limits, and pricing may change over time.

11. Premium subscription and billing

Premium subscription payments are processed through Razorpay or other payment partners we may support in the future.

The main monthly Premium plan is currently expected to be ₹299/month. Any yearly, discounted, promotional, or experimental plan will be shown separately if available.

By purchasing a subscription, you authorize the applicable payment partner to charge your selected payment method according to the plan shown at checkout.

You are responsible for reviewing the price, billing frequency, plan features, limits, and renewal terms before subscribing.

12. Cancellation

You may cancel your Premium subscription through the available app, Razorpay, payment, or support flow.

Cancellation stops future renewals. Unless stated otherwise, your Premium access generally continues until the end of the current paid billing period.

Cancellation does not automatically create a prorated refund.

Refunds, if any, are handled under our Refund Policy.

13. Failed payments and plan access

If a renewal payment fails, the payment partner may retry payment where supported.

If payment is not completed, your Premium access may be paused, downgraded, restricted, or cancelled. We are not responsible for failed renewals caused by expired cards, bank issues, insufficient balance, payment authorization failure, payment partner downtime, or incorrect payment details.

14. Fair usage and limits

Free and Premium plans may include daily, monthly, lifetime, or feature-specific usage limits. These may apply to AI messages, tests/SoulMaps, mood logs, journal entries, focus sessions, weekly insights, AI memory refreshes, and other features.

Usage limits help us maintain fair access, prevent misuse, manage costs, and protect service quality.

We may update limits, add limits, remove limits, or adjust feature availability when needed. Material changes will be reflected in the app, pricing page, checkout flow, or relevant service notice.

15. Acceptable use

You agree not to use SoulBot Therapy or Soululu to:

• break any law or regulation
• harm, threaten, abuse, harass, or exploit others
• upload or share illegal, hateful, violent, sexually exploitative, or abusive content
• attempt to generate dangerous instructions or harmful content
• use Soululu for emergency or crisis decisions
• impersonate another person
• access another user’s account
• reverse engineer, scrape, overload, attack, or disrupt our systems
• bypass usage limits, payment systems, security systems, or consent settings
• use the app to provide professional therapy or clinical advice to others without proper qualification and permission
• misuse AI outputs as professional, medical, or legal advice

We may restrict, suspend, or terminate access if we believe these rules are violated.

16. User content

You may provide content such as chat messages, journal entries, mood logs, test answers, SoulMap responses, feedback, support requests, and other information.

You remain responsible for the content you submit.

By using our services, you allow SoulBot Therapy and our service providers to process your content as needed to provide the service, operate features, generate AI responses, manage your account, improve safety, enforce limits, provide support, and comply with applicable law.

Our handling of personal data is explained in our Privacy Policy.

17. Content ownership

SoulBot Therapy owns or licenses the website design, app design, brand elements, written content, feature structure, software, graphics, tests, SoulMaps, prompts, workflows, and other materials provided through the platform, except for user content and third-party materials.

You may use our content for personal, non-commercial purposes only.

You may not copy, republish, sell, reproduce, scrape, distribute, or create competing products from our content, tools, or app experience without written permission.

18. Feedback and suggestions

If you send us feedback, ideas, suggestions, or feature requests, you allow us to use them to improve SoulBot Therapy without compensation or obligation to you.

Please do not send confidential business ideas or information unless we have a separate written agreement.

19. Third-party services

SoulBot Therapy may use third-party providers for hosting, analytics, payments, AI processing, email, security, forms, user authentication, performance, and other operational needs.

These providers may process information according to their own terms and privacy policies.

We may also link to third-party websites, resources, tools, or related services. We are not responsible for third-party content, availability, privacy practices, pricing, or outcomes.

20. GetYourTherapy.com

GetYourTherapy.com is a related service within the broader SoulBot ecosystem focused on therapist discovery and connection.

Use of GetYourTherapy.com may be governed by its own terms, privacy policy, and service-specific rules.

SoulBot Therapy and Soululu do not guarantee therapist availability, suitability, session outcomes, diagnosis, treatment, or clinical care through any external or related service.

21. Service availability

We try to keep SoulBot Therapy available and useful, but we do not guarantee uninterrupted, error-free, secure, or always-available service.

Features may be changed, paused, limited, removed, tested, or updated at any time.

AI features, payments, analytics, login, storage, and app functionality may depend on third-party systems. We are not responsible for interruptions caused by factors outside our reasonable control.

22. No guarantees

We do not guarantee that:

• Soululu responses will always be accurate or helpful
• tests or SoulMaps will reflect your complete personality, emotions, or mental health
• using the platform will improve your mental health
• Premium features will produce a specific outcome
• any content will be suitable for every user
• the website or app will always be free from bugs or interruptions

Use SoulBot Therapy as a self-reflection and emotional wellness support tool, not as a guaranteed solution.

23. Changes to these Terms

We may update these Terms from time to time.

When we make changes, we may update the “Last updated” date and, where appropriate, provide additional notice through the website, app, email, or account notice.

Your continued use of SoulBot Therapy after changes means you accept the updated Terms.

24. Termination

You may stop using SoulBot Therapy at any time.

We may suspend, restrict, or terminate your access if:

• you violate these Terms
• your account is misused
• payment fails
• we detect fraud, abuse, or security risk
• we are required to do so by law
• we discontinue a service or feature

Certain sections of these Terms may continue to apply after termination, including payment obligations, content rights, disclaimers, limits of liability, and dispute terms.

25. Limitation of liability

To the maximum extent permitted by applicable law, SoulBot Therapy will not be liable for indirect, incidental, special, consequential, punitive, or loss-based damages, including loss of data, emotional distress, business loss, lost profits, service interruptions, or reliance on AI-generated content.

Nothing in these Terms limits rights that cannot be limited under applicable law.

26. Indemnity

You agree to protect SoulBot Therapy from claims, losses, liabilities, damages, costs, and expenses arising from your misuse of the platform, violation of these Terms, unlawful activity, infringement of others’ rights, or content you submit.

27. Governing law

These Terms are governed by the laws of India.

Subject to applicable law, disputes shall be handled by the courts having jurisdiction in Delhi, India, unless another jurisdiction is legally required.

28. Contact us

For questions about these Terms, contact:

SoulBot Therapy
Email: help@soulbottherapy.com